FAQ

• Mac/PC/Linux/Chromebook
• Camera, microphone, and speakers
• Internet connection with at least 2MBPS download and upload speeds
• Google Chrome, Mozilla Firefox, or Safari 11+ (latest release versions)
• Make sure TCP ports 80 and 443 are open (sometimes firewalls will block these ports, ask your IT team if you can’t connect with someone if this is causing it)

For iOS and Android:

• Use Safari 11+ on your iOS devices
• Google Chrome on your Android device

If you are still having issues after trying these steps, contact our support team.

Tetrix Health enables Covered Entities to be compliant with HIPAA in several ways:

• Operates according to the Privacy and Security Rules
• Conducts risk analysis and management
• Partakes in ongoing HIPAA training for all staff and contractors
• Actively employs file integrity monitoring, log monitoring, rootchecks, and process monitoring across our infrastructure
• Perform back ups automatically
• Automatically encrypts data at rest and in-transit 
• Uses only HIPAA Eligible Services
• Conducts regular penetration testing using both internal and third-party testers
• Signs a Business Associates Agreement

Yes, we provide a free Business Associate Agreement (BAA).

Please contact us for more details.