You do not have to give us any personal information to visit the product information portion of our web site. Tetrix Health collects personal and healthcare provider information when you sign up for a trial or paid subscription to the Tetrix Health service. When you sign up, we ask for your name, email address, phone number and information about your company. Tetrix Health uses information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, research, and anonymous reporting. Tetrix Health will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. If you wish to subscribe to our customer email updates, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe by clicking on the link within the email.
Information we Collect
Tetrix Health consumes personal information from the electronic health record system. Personal information that we obtain generally includes: name, date of birth, gender, address, desired service from healthcare provider and health insurance provider. Personal information may also be related to your patient’s health, such as information about illness, symptoms and their potential causes, medical history, test results, and any other personal health information.
Use of Information
We use personal information to work with healthcare providers to determine the proper time for a patient to be seen. We may use the information we collect in order to improve our AI models, so that we are constantly improving our solutions. Tetrix Health may combine the information with information we have previously collected or with information from third parties in order to provide a better experience and improve the quality of our services. Tetrix Health processes information across our servers located in the United States.
Disclosure of Information
We may also disclose personal information to vendors that perform functions on our behalf, including suppliers of software development services, business processing service providers, contact center service providers, training service providers, and computer maintenance providers. We require that these vendors agree to process such information based on our instructions and in compliance with this Privacy Statement and any other appropriate confidentiality and security measures. We may also process and disclose the limited personal information obtained as required by law, subpoena, or regulation; when requested by government or law enforcement authorities; for authentication, and fraud prevention; or as otherwise required or permitted by law. We do not collect or sell personal information for purposes of allowing third parties to conduct direct marketing for their own products or services.
Tetrix Health analyzes, uses, discloses, and otherwise processes statistical and other aggregate benchmark data in non-personally identifiable (i.e., de-personalized) form that Tetrix Health obtains or generates in connection with its business. This data may be provided healthcare providers, scheduling systems or other potential groups for their marketing, tracking and related business purposes. This data is used to identify trends and other activities in the healthcare industry.
The security of your personal information is important to us. When you enter sensitive information such as credit card number on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it.
Customer testimonials, comments and reviews
We post customer testimonials, comments and reviews on our web site which may contain personal information. We do obtain the customer’s consent to post their name along with their testimonial via email prior to posting the testimonial. You should be aware that any personal information you submit on blogs on this site and others can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums.
Links to other sites
If you click on a link to a third party site, you will leave this site and go to the site you selected. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personally identifiable information by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as us. We encourage you to review the privacy statements of any other service provider from whom you request services.
Tetrix Health may update this policy at any time for any reason. If there are any significant changes to how we handle personal information we will send a notice to the contact email address specified in your company’s Tetrix Health account or by placing a prominent notice on the home page of our site.
Tetrix Health Security Policy
Unique identification of users
To comply with the HIPAA requirements and to provide a high quality secure service, Tetrix Health requires all users to have a unique username. Tetrix Health currently requires a valid email address for Tetrix Health’s web based healthcare optimization service. In addition to a username, every user account must be protected with a password of sufficient complexity.
Security on the Tetrix Health website
Tetrix Health service users may choose to sign into their account at the Tetrix Health web site in order to access the downloads or account status. Such sign-ins are protected by SSL security. Your browser will usually display an indicator (such as a “lock” icon) when using a secure SSL connection.
Security in the Tetrix Health service
All Tetrix Health web-based healthcare optimization software applications communicate with a server hosted by Tetrix Health or a contractor of Tetrix Health. All communications are secured with public-key encryption.
Every user in the Tetrix Health system belongs to one or more roles. A role is defined by each customer, and is assigned a set of permissions. These roles can be managed by the customer.
In accordance with HIPAA policies, Tetrix Health’s web-based healthcare optimization applications will automatically lock up if left unattended for a period of time. Correct credentials of the user will need to be provided prior to using the application again.
Tetrix Health password policy
Tetrix Health will never store any passwords in permanent storage in a way that is reversible. The Tetrix Health healthcare optimization software will never show the password in plain-text, human-readable form.
Changes to this security policy
Tetrix Health may update this policy at any time for any reason. If there are any significant changes to how we handle security, we will send a notice to the contact email address specified in your company’s Tetrix Health account or by placing a prominent notice on our site.